Relational Intelligence:  Navigating Challenging Interactions

 

Every business is a relationship business. Any time you work with others, there will be a need for difficult conversations. It might be working with upset customers, dealing with poor behavior, or managing a conflict. In this session you will learn healthy approaches and language to gain cooperation, expand your influence, and work well with others.

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Closing Pitcher - Del Gilbert

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Del Gilbert is the founder of Accelerating Excellence. He speaks, trains and consults on building high-performance in people and organizations.

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Del has held leadership positions in the healthcare field for 35 years. He served as Chief Learning Officer and Director of Organizational and Service Excellence at St. Joseph Healthcare for 15 years. While at St. Joseph, employee engagement ranked in the upper 20% nationally. In addition, all 6 service lines were ranked in the upper 33% in Patient Satisfaction.

 

Del holds a Bachelor of Arts in Psychology and a Masters of Business Administration. He is a Certified Leadership Coach and a Certified Master Trainer.

 

He delivers nearly 100 workshops and presentations annually. His communication style is clear, practical and inspirational.

Del’s bi-weekly podcast, Accelerating Excellence with Del Gilbert, can be heard on iTunes, Google Play, Spotify and Stitcher.

Del and his wife, Karen, have been married for 40 years. They have three children, Caleb, Hannah, and Olivia.