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Afternoon Breakouts (1.0 CEU)

2:00p - 3:00p

Survey & Certification Team Updates
Michael Fleming, RN
&  S&C Survey Team

The members of the C&S Survey team will talk about recent regulatory updates, survey trends, and current happenings with CMS. 

Assisted Living…Trends and Happenings
Holly Wentworth, MSN, RN, CCM
&  Licensure Survey Team

The clinical team will address sections of the He-P 804 and 805 rules and changes, trends observed, and provide education regarding the trends and inspections.


Enhancing Resident & Family Engagement
Tanya Lord, PhD, MPH
Foundation for Healthy Communities

Developing meaningful and effective family and resident engagement leads to improved quality of life, quality of care and safety for residents as well as helping to develop important partnerships with families. Enhanced engagement also can bring joy and meaning into the workplace for staff as they build these relationships. Innovative strategies and engagement methods will be explored and discussed.

When tragedy strikes an individual, it is common for the impact to be life altering. It was for Tanya, a special education teacher turned stay at home mom when her son, Noah, had a devastating healthcare experience. This fired her desire to improve patient safety, quality and the patient experience. 


Returning to school, she currently holds a Masters of Public Health from the University of New Hampshire and a Doctorate in Clinical and Population Health Research from the University of Massachusetts Medical School. As a graduate student, Tanya focused on patient safety research, learned improvement science and research methods while working with many experts in these fields. However, there always seemed to be something missing from the research and improvement initiatives, the voice and experiences of patients.


Combining her expertise in Quality Improvement and a passion for including all healthcare stakeholders, Tanya is the Director of Patient and Family Engagement at the Foundation for Healthy Communities in Concord, NH. Tanya works with all NH hospitals as they partner with patient and families to improve care.   Tanya was formally PFE Subject Matter Expert with the AHA HRET HIIN project that works with 36 hospital associations and their hospitals.  She is a sought-after national consultant, workshop and keynote presenter. Tanya’s passion, initiated by tragedy, is sustained by hope for a safer healthcare system.

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