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Topics & Presenters
November 19th Presenters
Tuesday, November 19th
8:45a - 11:00a
National Perspectives on Long-Term Care
A panel discussion with leaders from the American Health Care Association & National Center for Assisted Living. Dr. "Giff" Gifford and LaShuan will share the national perspective on long-term care and provide updates from AHCA/NCAL that will provide insight on what is happening nationally when it comes to legislation, regulations, and operations. What is happening in other states, how can we avoid their missteps, and how can we import and adapt their successes!
11:10a - 12:10p
Artificial Intelligence in
Long-Term Care
This sesssion will explore the current state of artificial intelligence and provide insights into its future developments. Attendees will gain an understanding of the risks and dangers associated with AI, as well as its beneficial applications in nursing facilities. Topics will include improved medication management, enhanced resident monitoring, increased operational efficiency, better patient outcomes, and potential cost savings. Focusing on valuable and up to date information, this webinar will equip attendees with the knowledge they need to protect and benefit their facilities
12:10p - 12:50p
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LUNCH
12:50p - 1:50p
Partnerships for Success: Resources and Tools to Strengthen Infection Prevention and Control Practices
Presenters will review the programs and resources available to support facilities in improving and sustaining effective infection prevention and control (IPC) practices. Attendees will learn about Infection Control Assessment and Response (ICAR), Project Firstline, and resources to support and strengthen IPC programs.
Learning objectives:
• Understand the purpose of Project Firstline and how workshops can support facilities to improve and sustain effective infection prevention and control practices.
• Identify ways Project Firstline can support staff training and infection prevention practices.
• Understand the benefits of the Infection Control Assessment Response (ICAR).
• Explain how partnership can reduce the spread of infection and strengthen an IPC Program.
2:00p - 3:00p
Legal Updates for LTC
Charles will speak on admission agreements in the nursing and assisted living context and will cover a broad array of topics including statutory and regulatory requirements under state and federal law. He will also address “best practices” provisions that should be included in your admissions documents, including the use of arbitration clauses (and the “dos and don’ts” related to them). Charles will also cover the contract notice provisions necessary in order to trigger recourse against resident representatives and fiduciaries under state law for failure to apply for Medicaid, for failure to pay the patient liability amount, and for participation in transfers that result in an asset transfer disqualification. Finally, Charles will provide a quick recap of notable revisions to state and federal regulations affecting facilities.
Charles’ presentation will provide the participant with a working knowledge of important contractual provisions under state and federal law as well as other best practices provisions that will aid in providing predictability and protection to residents, their families, and to facilities.
3:15p - 4:15p
The Power of Service in Person Centered Care
What is service and what brings it to life? This presentation is based on Petra’s best seller, The Power of Service: Keeping Customers for Life, and addresses service from all aspects: structural, interpersonal, systemic and operational.
How do you create a service-based organization, work group, department, or team? You hire it, train it, guide it, reward it and model it. This presentation has been designed specifically for people who are responsible for the organization’s culture or performance environment. It provides clear instruction as to how to create an environment in which people thrive and where productivity, creativity and passion abound.
Noveber 9th Presenters
Wednesday, November 20th
8:45p - 10:00a
Leading a Service Based Organization
The only thing that remains certain is change, which creates tension and anxiety for many people. Whether imposed or chosen, change is a challenge that often engenders fear and concern. And yet change is what keeps us from being stagnant. Change is not optional and the ability to adapt to it and maintain quality service during change is at the core of successful organizations. Those that remain resistant to change will die on the vine.
10:10a - 11:10a
Building a Respectful Workplace
This program is designed to educate employees on how to create a respectful and inclusive workplace, how to recognize and interrupt unconscious bias in the workplace, and how words and communications can be misinterpreted and trigger issues for employees.
The session will cover:1) fostering an open, respectful workplace with constructive communication; 2) the concepts of diversity and inclusion and the methods for interrupting unconscious biases; and 3) gaining a better understanding of how our personal assumptions about people, cultures, and differences don’t necessarily lead to the smartest HR and business decisions.
This engaging and interactive program will include hypothetical scenarios so attendees can apply principles learned during the session and move towards a more respectful, diverse and inclusive workforce.
11:20p - 12:20p
The Truth Behind the Curtain: A Personal Journey of Living with Complex Medical Needs
Crystal will share her story, helping caregivers to understand the residents' perspective - through the lens of her experiences, including growing u in a complex care facility, being resilient when facing challenges, navigating educational opportunities, developing outside friendships and connections, transitioning from pediatric setting to a traditional "geriatric-focused" setting, living on her own, what she wished she knew (and why didn't anyone tell her?), and the life-lessons that shaped her future.
12:20p - 1:50p​
LUNCH
NHHCA & NH LTCF
Annual Meeting
1:50p - 2:50p
SurveyLIVE! - LIVE
Certified Facility Survey Team
Licensed Facility Survey Team
Surveyors from both the Survey & Certification Survey Team and the Licensed Facility Survey Team will be on hand to talk about the latest survey updates, trends, and what lies ahead.
3:00p - 4:00p
Cybersecurity:
Keeping Your Residents Safe
In 2023, Seniors lost $3.4 Billion from Internet scams. The average victim lost $34,000 of their hard-earned money. Stories of seniors losing their savings and sense of security are far too common and often, by the time they are reported, it is too late to get those funds back.
From a request by his spouse to come speak to his residents at a senior living community about cyber fraud, Chris has been presenting on this topic to seniors as a way to educate them and help them not fall victim to internet fraud and scams. Seeing a critical need to educate senior residents who are now using technology daily, Chris will present on the current Internet, text, and phone scams seniors are falling for and then present on ways that healthcare and senior living professionals can help – from educating their resident to identifying and reacting to red flags that they may see and hear. Chris will share resources and ideas on best ways to educate the senior community on these risks and reiterate that just like physical and metal health, cyber health must be a focus of senior living providers.
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