Afternoon Breakouts (1.0 CEU)
2:00p - 3:00p
Certification & Survey Team Updates
Licensure Survey Team Updates
The members of the C&S Survey team will talk about recent regulatory updates, survey trends, and current happenings with CMS.
working with challenging residents & families
Whether a healthcare professional or if you work in a healthcare environment, you're bound to deal with difficult patients. And, if not handled correctly, a difficult patient can escalate into a hazardous event. This program will help you learn how to address difficult situations, improve communication strategies, and end each encounter on a positive note.
Participants will learn practical strategies to prevent and manage complex behaviors.
Participants will be able to demonstrate skills for effective communication with diverse clients, colleagues and communities.
Presenter:
Melissa Harlow
Psychiatric Nurse Practitioner, Dartmouth Hitchcock Medical Center and the Geriatric Unit at NH Hospital in Concord
She received her MSN at Connell School of Nursing at Boston College in 2014 and is board certified in psychiatry.
Melissa brings a completely holistic, integrated orientation that is the essence of nurse practitioner practice.
The members of the Licensure Survey team, led by Wendy Smigelski – will talk about recent regulatory updates, survey trends, and current happenings with the 804/805 Rules.