Keynote:
Michelle Kelley
From spying to economic espionage, and from protecting State secrets to cracking pedophile rings, Michelle Kelley has come a long way from her former life teaching second-grade. What she's learned along the way, about how to listen, understand and influence, has powerful applications in law enforcement and the commercial world.
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In this compelling training you'll discover the unique transferrable skills Michelle has gained from coordinated communications with terrorists, international criminals and those in crisis. Skills she has taught law enforcement and businesses, with immense success over the years.
Learn ‘Life or Death Listening’ from a former FBI hostage negotiator
This two-part workshop is a compelling, interactive walk through the listening skills used in hostage negotiation. On Wednesday, Michelle will teach techniques. On Thursday, she will review those techniques and add real-life scenarios to practice what you've learned.
Michelle Kelley discusses:
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How to listen at an elite level. Not active listening, but actual listening.
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How to be trusted and liked. You don’t have to like them back.
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How to gather intelligence without asking questions. So, they tell you all you need to know.
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How to state what you think is really going on. Without causing offense.
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Three things you can say that produce amazing results.
Michelle Kelley, a former second-grade teacher turned expert in economic espionage and state security, now leads the U.S. branch of The Listening Institute. Michelle’s journey from the classroom to the forefront of international law enforcement is not just a career shift but a testament to her unique skill set in communication and negotiation. She is a celebrated speaker, often sought after for her insights on how listening and understanding can be powerful tools in both hostage negotiation and the business sector.
Before joining the FBI, Michelle taught second grade, where she honed her ability to listen and communicate effectively—skills that she would later realize were invaluable in high-stakes environments. Transitioning to work with state and federal agencies, she dealt with cases ranging from cracking pedophile rings to negotiating with terrorists. Her experiences have given her profound insights into the mechanics of human communication in crisis situations.
At The Listening Institute, Michelle trains professionals to apply negotiation techniques refined in hostage situations to their everyday business dealings, thereby enhancing their influence and efficacy in negotiations. Her approach, which emphasizes the importance of listening, has not only revolutionized how law enforcement officials handle delicate situations but has also been
immensely beneficial to business leaders aiming to secure better deals.
Michelle’s workshops and keynotes distill these complex interactions into transferable skills that attendees can immediately apply in their professional lives. Michelle Kelley is not just a master of negotiation; she is a pioneer in adapting these high-stakes
communication skills for broader societal benefits. Her work continues to inspire and equip individuals across various sectors to engage more meaningfully, listen more effectively, and achieve greater outcomes in their personal and professional interactions.