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Working with the Multi-Generational Work Force

Peter Wright, FACHE & Cheryl Cavanaugh

Valley Regional Healthcare

Five Star & the
New Quality Measures

Cheryl Field, Chief Product Officer

PrimeCare Technologies

Understanding Five Star, The Survey Impact and New Quality Measures. January 2017 provider Five Star scores were impacted by the new Quality Measures at the same time the CJR waiver program for 3 night stay went into effect. This session will review Five Star and take a look at the impact of the changes on today's drivers in health care reform. Attendees will leave with an action plan they can easily implement to strategically improved their position in their market.

Participants will learn:

  • The components of the updated Five Star System and other new Quality Measures

  • The impact of survey on your overall Five Star score

  • Three alternative metrics that interest payers and better position your organization in your referral network.

Cheryl Field is the Chief Product Officer at Prime Care Technologies. Cheryl has more than 25 years' experience in professional nursing specializing in post-acute care with a concentration in reimbursement. She is certified in Rehabilitation Nursing and Health Care Privacy and is a nationally-known lecturer and consultant. She holds a Bachelor of Science in Nursing from University of Rochester and a Master of Science in Nursing from Boston College.

The healthcare workforce now includes four generations, each with a different value system and motivating drivers. This presentation will cover how you should prepare your organization to be successful in these new and diverse times.


Mr. Wright is the President & CEO of Valley Regional Healthcare in Claremont, NH. He serves on the NHHA Board and Executive Committee, AHA region one policy board and is the former ACHE Regent for NH. He is Board certified in healthcare manangement and a Fellow of the American College of Healthcare Executives. Mr. Wright has presented to local, regioanl and national audiences on healthcare related topics.

Ideas for activities are only limited by your imagination. The Montessori techniques aim to help patients experience success, which does wonders for building confidence. The goal is to understand the whole person; physical, intellectual and spiritual and then devise activities that they find meaningful. Tapping Montessori concepts in the world of dementia care can yield magical moments of joy for both the patient and caregivers.


Program Objectives

  •        To learn about the Montessori Approach to Dementia Care

  •        Understanding the fundamental principles of the Montessori methods.

  •        To acquire techniques on how to start adapting your current activities program to incorporate some Montessori approaches


Erica Kelley is a certified Activity Director with NCCAP and is also a MEPAP Instructor in the state of New Hampshire. Erica is currently the Director of Recreation at The Courville Communities, an Assisted Living / Skilled Nursing Community. She has been in the Activities Field for over 15 years and has experience in many areas including Dementia Care, Assisted Living and Skilled Nursing Programming. Erica has a Bachelor’s of Marketing Management as well as Certificates in Gerontology and Human Services. For the past 10 years she has been involved in the New Hampshire Health Care Association’s Activity Professional Council serving in roles such as President and Treasurer.  


Laura Mammarelli received a B.A. in History from Middlebury College and also became certified to teach K-8 in public schools. She completed Montessori training in 1982 from the New England Montessori Teacher Education Center in Boston and has taught in Montessori programs in Massachusetts and New Hampshire. Laura is a founding officer of the New Hampshire Montessori Association.

Sue Buxton will discuss the latest news from the OLTCO and answer questions from the audience.


Sue Buxton is currently the LTC Ombudsman for the state of New Hampshire.  Sue has been a Nursing Home Administrator in New Hampshire for many years and looks forward to using her knowledge and expertise in her new role.



Incorporating the
Montessori Approach into Your Activities Program

Erica Kelley, ADC; MEPAP Instructor
Dir. of Recreation, Courville at Manchester


Laura Mammarelli,
Director, Blue Heron School at Squam Lakes Natural Science Center and President, NH Montessori Association

Office of the Long Term Care Ombudsman (OLTCO) Update

Susan Buxton, Ombudsman


Mid-Morning Breakout Sessions (10:00a)


Each Session is 1.0 hours and participants will earn 1.0 CEU for these programs.


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