The Benefits of Pet Therapy in Long Term Care
It’s Not What You Said! It’s What You Didn’t Say: Effectively Engaging Staff and Residents WhenChange is Necessary
Presenter: Dr. Linda Talley, Linda Talley & Associates, Inc.
Welcome to the real world where what your patient or staff member isn’t saying says so much more than what they are saying! If you want the competitive edge in sales, you must learn to recognize what the staff member or resident’s body is saying that their mouth is not! It speeds up the sales/buy-in process and builds relationships faster. It’s called reading a person’s body language and we do it every day. Sometimes, we just don’t know we’re doing it. So grab your chair because this will be an incredible ride when you find out what your customers have been saying to you, even when you haven’t said a word!
Participants will learn:
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The six positive gestures people make.
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The six defensive gestures people make.
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To read your staff members' and residents' "ready to buy-in" and "not ready to buy-in signals."
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What gestures signal deception.
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How to respond to defensive gestures to turn the conversation around.· Dealing with proxemics.
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Dealing with haptics.
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How to make an instant connection with anyone.
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To create buy-in faster and retain staff longer by understanding the nuances of non-verbal communication.
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To teach you key skills for understanding your staff and resident’s non-verbal communication
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To show you how to refocus on the relationship in order to achieve your results.
If you’re in management and want to have all the skills of people reading at your disposal to give you the competitive advantage in the marketplace, this program is a must. If you are in sales, you must have these skills to not only survive in today’s economy but also to thrive.
(See Keynote page for speaker bio)
Presenters: Jeff Payne & Carol Roca, Rockingham K9 Inc.
Pet Therapy has been proven to lower blood pressure and anxiety and to provide a positive outlook and motivation for persons in long-term care.
Participants will learn:
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How Rockingham K9 recruits, screens, and places volunteers in facilities for Pet Therapy.
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The benefits of pet therapy dogs in facilities.
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How you can set up a program at your facility.
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How to evaluate and train potential pet therapy dogs.
Carol Raco, Director, Pet Therapy Program at Rockingham K9, has volunteered at local animal shelters for the past 16 years and has organized and managed an all-volunteer pet therapy program. In addition, she has been involved in volunteer recruiting training along with evaluations. As director of pet therapy for Rockingham K9, she also coordinates with Activity Directors of various facilities including nursing homes, rehabilitation, retirement homes, and recently a youth detention center to schedule weekly pet therapy. With her background it is no surprise that she landed her dream job as an Animal Facilitated Therapist at Northeast Rehabilitation Hospital.
Jeff Payne, President of Rockingham K9, Inc. has owned Anitech Dog Training for 25 years and deals with all types of dog behavioral problems. Jeff also worked for the nation’s largest service dog agency for 15 years, working with individuals with physical challenges and their newly acquired service dog, making sure both were functioning as a team. Jeff also volunteers for canine search and rescue teams to help find lost hikers, hunters, and others. Currently president of Rockingham K9, Jeff works with the search and rescue as well as the pet therapy division of the organization.
Presenter: Karen Connor, Connor LTC Consulting
Are you in need of a seminar that focuses entirely on billing practices in Long Term Care? Do you want a guide to some of the best tips and practices in our industry? All we do is hit a button and our claims print and we bill...Right? We all know that this is definitely not how it happens. There are many areas of billing that many Long Term Care professionals aren't even aware of. Not only has healthcare changed in the past ten years, but the way a skilled nursing facility can bill has also changed. This program is designed to offer a detailed look at the fundamentals of successful billing practices for the SNF. Topics for discussion will include COT and EOT claims, MSP claims, ADR requests, ambulance billing, G code validation, vendor billing, the significance of month and ancillary input, what we aren't billing and how we can be preventive with denials. In addition, there will be an emphasis on reviewing denials and how to correct them to get better collections. Though it's important to make sure you are properly capturing all the services being provided to residents and generating the proper revenue, this program helps you develop best practices for collect it and make the entire process better!
Participants will:
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Learn the Basics of the Medicare System FISS. Here the audience member will understand the 4 components of the Medicare Product as well as learn the FISS system and screens that will assist with billing.
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Learn how to address ADR Requests. With MDS changing and the CERT process increasing, the ADR request will be reviewed to validate what documentation should be sent and in the proper format.
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Review MSP- Medicare Secondary Payer Claims. Everyone hates to bill an MSP claim right? In this session we will review key value and insurance codes to accurately bill MSP claims. Several Examples will be shown as part of training.
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Learn G Code Billing Fundamentals. Several issues surround the G code billing under Medicare Part B. The overview will cover the different G Codes, modifiers and ICD-9 coding that should follow the claim.
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Receive a Managed Care Overview. With the changes in healthcare- come the changes in managed care insurance. This overview will identify revenue codes, excluded services, PFFS, and contract negotiating.
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Learn about Private Collection. In this section of the program the attendee will be provided with some of the best practices for billing collection that help reduce the DSO.
Karen Connor, MHA, is the owner of Connor LTC Consulting. As a Long Term Care specialist her focus is not just the clinical but also the financial reimbursement aspect for Skilled Nursing Facilities. With a background in healthcare compliance, case management, clinical reimbursement, managed care contracting and business operations, Ms. Connor, has been successful with all areas of revenue enhancement. As a senior advisor to numerous healthcare periodicals, she provides seminars, articles and webinars on the changes that impact the geriatric population for skilled nursing facilities.
Presenter: Stacy Darling, Post Acute Consulting
The LTC Industry depends on complete, accurate, acceptable and organized resident documentation to assure quality resident care, to maximize reimbursement and to successfully respond to audits. Understanding key elements, common mistakes and charting systems will assist facilities to produce documentation that will assist in your overall success. This program will provide the complete description of best practice documentation and provide examples of “Chart This, Not That.”Participants will:· Learn the importance of documentation from a clinical and legal perspective· Gain knowledge on how documentation can serve as a great communication tool.· Learn at least two helpful tips or best practices to improve the documentation process.
Ms. Darling has 13 years of experience in the LTC industry, specializing in reimbursement, regulatory compliance, Quality Improvement, and Therapy Department Development. Ms. Darling has spent 10 years as the Corporate Director of Rehabilitation Services for a multi-facility company. Her responsibilities included rehabilitation department development and oversight, Medicare and Medicaid case mix maximization, RAI/MDS compliance and education, Medicare Part B revenue, QI Tool development and monitoring, audit response, including appeals and Activity Department oversight. She has been a leader in developing,implementing, educating and monitoring a wide variety of skilled nursing home initiatives including MDS utilization, PPS billing, Medicare and Medicaid Case Mix, restraint and device reduction, falls, accidents and incidents including root cause analysis and nursing rehabilitation programs. Ms. Darling is a strong proponent of the QI process and serves as senior examiner for the Silver AHCA National Quality Awards.
Successful Billing Practices for the SNF
Chart This,
Not That
Morning Breakout Sessions (10:30a)
Each Session is 1.5 hours and participants will earn 1.5 CEUs for these programs.
Suggested Tracks: ALF: Assisted Living Facilities * ACT: Activities * NUR: Nursing * ADM: Administration